Welcome to Trendowin LLC! Your Comfort Starts Here.

Hey there! We’re so thrilled to have you join the Trendowin family. We’re all about bringing warmth, style, and a touch of magic into your home with our premium electric fireplaces. These Terms and Conditions are here to ensure a smooth and happy experience for everyone. Please take a moment to read them – think of them as our friendly guide to a cozy relationship.

1. Agreement to Terms

By accessing or using our website (trendowin.com) and purchasing our products, you agree to be bound by these Terms and Conditions. If you don’t agree with any part of these terms, please don’t use our services. We want everyone to be on the same page as we bring you the best in electric fireplaces.

2. Description of Service/Products

Trendowin LLC specializes in providing high-quality electric fireplaces that combine modern design, energy-efficient heating, and cozy ambiance. We offer a variety of models and styles to suit different tastes and home decor. We aim to transform any space into a warm and stylish retreat. Think of us as your personal comfort curators!

3. Account Registration and Security

While you can browse our site without an account, creating one will make future purchases even easier!

  • Account Creation: If you choose to register an account, you’re responsible for providing accurate and complete information.
  • Password Security: Keep your password safe and secure! You are responsible for all activities that occur under your account. If you suspect any unauthorized use, please notify us immediately.

We promise to treat your information with the utmost care and respect. Check out our Privacy Policy for more details.

4. Product Information and Pricing

We strive to provide accurate product descriptions, images, and pricing. However, errors can occur.

  • Accuracy: We do our best to ensure all product information is accurate and up-to-date. However, we don’t guarantee that descriptions, images, or pricing are error-free.
  • Pricing: Prices are subject to change without notice. If there’s a pricing error, we reserve the right to cancel or refuse orders placed at the incorrect price.
  • Color Accuracy: We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

5. Order Acceptance and Payment

Placing an order doesn’t automatically guarantee acceptance. We reserve the right to accept or decline your order for any reason.

  • Order Confirmation: You’ll receive an order confirmation email after placing your order. This doesn’t mean your order has been accepted, just that we’ve received it.
  • Payment Methods: We accept Credit Cards, PayPal, Apple Pay, and Google Pay.
  • Payment Authorization: By providing payment information, you authorize us to charge the applicable amount for your order.

6. Shipping and Delivery (USA Only)

We’re committed to getting your new fireplace to you as quickly and safely as possible!

  • Shipping Area: We currently ship only within the United States.
  • Processing Time: Orders are typically processed within 1-2 business days.
  • Delivery Time: Delivery usually takes 3-5 business days after processing.
  • Shipping Costs: Shipping costs are calculated at checkout. We strive to offer competitive rates.
  • Tracking: You’ll receive a tracking number once your order ships, so you can follow its journey to your doorstep!

7. Returns and Refunds (30-Day Happiness Guarantee!)

We want you to absolutely love your Trendowin fireplace. If you’re not completely satisfied, we offer a hassle-free return policy.

  • Return Period: You have 30 days from the date of delivery to return your item.
  • Free Returns: Returns are free! We’ll provide a prepaid shipping label.
  • Condition: Items must be returned in their original condition and packaging.
  • Refund Process: Once we receive your returned item, we’ll process your refund within 7 business days.
  • How to Initiate a Return: Contact our support team at support@trendowin.com or call us at (801) 566-0666 to start the return process.

Guarantee: We’re so confident you’ll love our fireplaces that we offer a 30-day satisfaction guarantee. If you’re not happy, we’ll make it right!

8. Warranties and Disclaimers (1-Year Peace of Mind)

We stand behind the quality of our products.

  • Warranty: Trendowin LLC provides a 1-year limited warranty against defects in materials and workmanship from the date of purchase.
  • Warranty Coverage: This warranty covers defects in materials and workmanship under normal use.
  • Exclusions: This warranty does not cover damage caused by misuse, abuse, accidents, alterations, or improper installation.
  • Disclaimer: EXCEPT AS EXPRESSLY PROVIDED IN THIS WARRANTY, TRENDOWIN LLC MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
  • How to Make a Claim: To make a warranty claim, contact our support team at support@trendowin.com or call us at (801) 566-0666.

9. Limitation of Liability

To the fullest extent permitted by law, Trendowin LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use of or inability to use our services; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from our services; (d) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party; (e) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available via our services.

10. Intellectual Property Rights

All content on our website, including text, graphics, logos, images, and software, is the property of Trendowin LLC or its licensors and is protected by copyright and other intellectual property laws. You may not use, reproduce, distribute, or modify any content without our express written consent.

11. User Conduct and Prohibited Uses

We want to create a positive and respectful community.

  • Respectful Conduct: You agree to use our services in a respectful and lawful manner.
  • Prohibited Uses: You may not use our services for any illegal or unauthorized purpose, including but not limited to:
    • Harassing, abusing, or threatening others.
    • Transmitting viruses or other malicious code.
    • Interfering with the operation of our website.
    • Collecting personal information from other users without their consent.

We reserve the right to terminate your account if you violate these terms.

12. Privacy and Data Protection

Your privacy is important to us! We collect, use, and protect your personal information in accordance with our Privacy Policy, which is incorporated by reference into these Terms and Conditions. You can view our Privacy Policy.

13. Termination of Service

We may terminate your access to our services at any time, with or without cause, and with or without notice. You may also terminate your account at any time by contacting us.

14. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law principles. Any legal action or proceeding arising out of or relating to these Terms and Conditions shall be brought exclusively in the state or federal courts located in Salt Lake County, Utah, and you consent to the jurisdiction of such courts.

15. Changes to Terms

We may update these Terms and Conditions from time to time. We’ll post any changes on our website and notify you of significant updates. Your continued use of our services after the changes constitutes your acceptance of the new Terms and Conditions.

16. Contact Information

We’re here to help! If you have any questions or concerns, please don’t hesitate to contact us.