FAQ

How do I place an order?

Placing an order with Trendowin LLC is easy! Simply browse our selection of beautiful electric fireplaces, select the one you love, add it to your cart, and proceed to checkout. You’ll be guided through the process of entering your shipping and payment information. We’ve designed our website to be user-friendly, so you can find the perfect fireplace in just a few clicks!

What payment methods do you accept?

We accept a variety of payment methods for your convenience, including:

• Credit Cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Apple Pay
• Google Pay

Choose the option that works best for you!

Is my payment information secure?

Absolutely! Your security is our top priority. We use industry-standard SSL encryption to protect your payment information during transmission. We never store your full credit card details on our servers. Shop with confidence knowing your data is safe and secure.

Can I modify or cancel my order?

We process orders quickly, but we’ll do our best to accommodate your request. Please contact us immediately at support@trendowin.com or call us at +1 (801) 566-0666. If your order hasn’t shipped yet, we can usually modify or cancel it. Once an order has shipped, it cannot be canceled, but you can return it for a full refund within 30 days.

Do you offer gift cards?

Yes, we do! Give the gift of warmth and style with a Trendowin LLC gift card. They’re perfect for housewarmings, holidays, or any special occasion. You can purchase gift cards of various denominations on our website.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders, no minimum purchase required! We believe that everyone deserves to enjoy the comfort of a Trendowin fireplace without worrying about extra shipping costs.

How long does shipping take?

We aim to get your new fireplace to you as quickly as possible! Here’s a breakdown:

• Processing Time: 1-2 business days
• Shipping Time: 3-5 business days

You can expect to receive your order within 4-7 business days from the date you placed it. We’ll send you a tracking number as soon as your order ships so you can follow its journey.

Do you ship internationally?

Currently, we only ship to addresses within the United States. We apologize for any inconvenience this may cause. We are focusing on providing excellent service and fast shipping to our customers in the USA. We hope to expand our shipping options in the future!

How can I track my order?

Once your order ships, you’ll receive an email with a tracking number and a link to the carrier’s website. You can use this tracking number to monitor the progress of your shipment and see its estimated delivery date. If you have any trouble tracking your order, please contact us, and we’ll be happy to assist you.

What if my package is lost or damaged?

We take extra care in packaging your fireplace to prevent damage during shipping. However, in the rare event that your package is lost or arrives damaged, please contact us immediately. We’ll work with the carrier to resolve the issue and ensure you receive a replacement or a full refund. Your satisfaction is our top priority!

What is your return policy?

We want you to be completely satisfied with your Trendowin LLC purchase. That’s why we offer a 30-day free return policy. If you’re not happy with your fireplace for any reason, simply contact us within 30 days of receiving your order, and we’ll provide you with instructions on how to return it for a full refund.

How do I return an item?

To initiate a return, please contact our customer support team at support@trendowin.com or call us at +1 (801) 566-0666. We’ll provide you with a return shipping label and instructions on how to package your item securely. Once we receive the returned item, we’ll process your refund promptly.

Do you offer exchanges?

Yes, we do! If you’d like to exchange your fireplace for a different model or color, please contact us, and we’ll be happy to assist you. We’ll guide you through the exchange process and ensure you get the perfect fireplace for your home.

How long do refunds take?

Once we receive your returned item, we’ll process your refund within 7 business days. The refund will be credited back to your original payment method. You’ll receive an email notification once the refund has been processed.

Who pays for return shipping?

We offer free return shipping on all orders within 30 days of delivery. We’ll provide you with a prepaid return shipping label, so you don’t have to worry about any additional costs. We want to make the return process as easy and hassle-free as possible for you.

Are your products authentic?

Yes! We are an authorized retailer of Trendowin LLC electric fireplaces. All of our products are brand new, authentic, and come directly from the manufacturer. You can be confident that you’re receiving a genuine, high-quality product when you shop with us.

What warranty do you offer?

We stand behind the quality of our products. All Trendowin LLC electric fireplaces come with a 1-year manufacturer’s warranty. This warranty covers any defects in materials or workmanship. If you experience any issues with your fireplace during the warranty period, please contact us, and we’ll work with you to resolve the problem.

How do I care for my products?

To keep your Trendowin LLC electric fireplace looking its best and functioning properly, we recommend the following:

• Dust regularly with a soft, dry cloth.
• Do not use abrasive cleaners or solvents.
• Keep the fireplace away from water and moisture.
• Follow the manufacturer’s instructions for proper ventilation and operation.

For more detailed care instructions, please refer to the product manual.

What if I receive a defective item?

We thoroughly inspect all of our products before shipping, but in the unlikely event that you receive a defective item, please contact us immediately. We’ll arrange for a replacement to be sent to you as soon as possible. We’ll also cover the cost of return shipping for the defective item.

Do I need to create an account?

Creating an account is optional, but it offers several benefits, such as:

• Faster checkout process
• Order history tracking
• Exclusive promotions and discounts
• Saved shipping addresses

You can create an account during the checkout process or at any time on our website.

How do I reset my password?

If you’ve forgotten your password, simply click the “Forgot Password” link on the login page. You’ll be prompted to enter your email address, and we’ll send you instructions on how to reset your password. If you have any trouble, please contact us, and we’ll be happy to help.

How can I contact customer service?

We’re here to help! You can contact our customer service team in the following ways:

• Business: Trendowin LLC
• Phone: +1 (801) 566-0666
• Email: support@trendowin.com
• Address: 9192 S 300 W #1, Sandy, UTAH 84070, United States
• Hours: Monday-Friday 9 AM to 6 PM EST

We strive to respond to all inquiries as quickly and efficiently as possible.

What are your business hours?

Our customer support team is available to assist you during the following hours:

• Monday – Friday: 9 AM – 6 PM EST

We’re closed on weekends and major holidays. However, you can still send us an email, and we’ll respond as soon as we’re back in the office.