We’re Here to Help! Get in Touch with Trendowin LLC

At Trendowin LLC, we’re passionate about helping you create the perfect cozy and stylish space with our premium electric fireplaces. Whether you have a question about our products, need assistance with an order, or just want to share your experience, we’re here for you! We’re committed to providing exceptional support and ensuring your complete satisfaction. Let’s connect!

Multiple Ways to Reach Us

Choose the method that works best for you – we’re ready to assist!

Business Hours

Our team is available to assist you during the following hours:

Monday – Friday: 9 AM – 6 PM EST

Our Location

Feel free to send us mail, though please note we don’t have a public showroom at this location:

Trendowin LLC
9192 S 300 W #1
Sandy, UTAH 84070
United States

Send Us a Message

Use the form below to send us a direct message. We’ll get back to you as quickly as possible – usually within one business day! We value your feedback and questions.





Our Customer Service Promise

We are committed to providing you with exceptional customer service. We promise to:

  • Respond to your inquiries promptly and professionally.
  • Provide accurate and helpful information.
  • Resolve any issues you may have to your satisfaction.
  • Treat you with respect and courtesy.

Your satisfaction is our top priority.

Response Time Expectations

We understand that you want answers quickly. Here’s what you can expect:

  • Email: We aim to respond to all emails within 24 business hours.
  • Phone: We answer calls during our business hours immediately. If we’re unavailable, please leave a message, and we’ll call you back as soon as possible.

Common Inquiry Categories

To help us assist you faster, please see the following common inquiries and direct contact options:

Holiday Schedule

Please note that our offices are closed on the following holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Orders placed on these days will be processed the following business day.

Emergency Contact Information

For urgent matters outside of business hours, please email support@trendowin.com and mark the subject line as “URGENT.” We will do our best to respond as quickly as possible. Please note that emergency support is limited to critical issues only.