Trendowin LLC Privacy Policy – Your Comfort, Our Priority

Last Updated: June 19, 2025

At Trendowin LLC, your privacy is as important to us as providing you with the perfect electric fireplace. We understand you’re trusting us with your information, and we take that responsibility seriously. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, use our services, or interact with us. We’re committed to being transparent and ensuring you feel comfortable and confident in our data handling practices.

1. Information Collection – What We Gather & Why

We collect information to provide you with the best possible shopping experience, from browsing our selection to enjoying the warmth of your new fireplace. Here’s a breakdown of what we collect:

  • Personal Information: This includes your name, email address, phone number, shipping address, and billing address. We collect this when you create an account, place an order, subscribe to our newsletter, or contact customer support. Think of it as gathering the essentials to ensure your fireplace arrives safely and soundly!
  • Payment Information: We collect payment information, such as your credit card details or PayPal information, when you make a purchase. Important: We use trusted payment processors (like Stripe or PayPal) to handle your payment information securely. We do not store your full credit card details on our servers.
  • Browsing Behavior: We collect information about your browsing activity on our website, such as the pages you visit, the products you view, and the links you click. This helps us understand what you’re interested in and improve our website’s design and functionality. It’s like reading the room to make sure you find exactly what you’re looking for.
  • Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your device and browsing activity. See our Cookies Policy below for more details.
  • Customer Service Communications: We keep records of your communications with our customer service team, including emails, phone calls, and chat logs. This helps us provide you with the best possible support and resolve any issues you may have. We’re here to help!
  • Shipping Data: To get your fireplace to your door, we collect and share your shipping address and contact information with our trusted shipping partners.

2. Use of Information – How We Use Your Data

We use your information to:

  • Process and Fulfill Orders: This is the most crucial use. We need your information to process your order, ship your fireplace, and provide you with order updates.
  • Provide Customer Support: We use your information to respond to your inquiries, resolve issues, and provide technical assistance. We want to make sure you’re completely satisfied!
  • Personalize Your Experience: We use your browsing behavior to personalize your experience on our website and show you products that we think you’ll be interested in. It’s like having a personal shopper dedicated to finding the perfect fireplace for you.
  • Send Marketing Communications: With your consent, we may send you emails about new products, promotions, and other updates. You can unsubscribe from these emails at any time by clicking the “unsubscribe” link in the email. We promise not to spam you!
  • Improve Our Website and Services: We use aggregated and anonymized data to analyze trends and improve our website’s design, functionality, and content.
  • Prevent Fraud and Abuse: We use your information to detect and prevent fraudulent activity and abuse of our services.

3. Information Sharing – Who We Share With & Why

We only share your information with trusted third parties who help us provide you with our services. We never sell your personal information to third parties. Here’s who we might share your information with:

  • Payment Processors: We share your payment information with trusted payment processors (like Stripe or PayPal) to process your payments securely.
  • Shipping Partners: We share your shipping address and contact information with our shipping partners to deliver your fireplace to you.
  • Marketing Partners: With your consent, we may share your email address with marketing partners to send you targeted advertising. You can opt-out of this at any time.
  • Service Providers: We share your information with service providers who help us with website hosting, data analytics, email marketing, and other services. These providers are contractually obligated to protect your information.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request.

4. Data Security – Protecting Your Information

We take data security very seriously. We use a variety of security measures to protect your information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: We use SSL encryption to protect your payment information and other sensitive data during transmission.
  • Firewalls: We use firewalls to protect our servers from unauthorized access.
  • Access Controls: We restrict access to your personal information to authorized personnel only.
  • Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.

We retain your personal information for as long as necessary to provide you with our services and as required by law. For example, we retain order history for accounting purposes. You can request deletion of your personal data, subject to legal limitations, as described in the “User Rights” section.

5. User Rights – Your Control Over Your Data

  • Right to Access: You have the right to access the personal information we hold about you.
  • Right to Rectification: You have the right to correct any inaccurate or incomplete personal information we hold about you.
  • Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal information, subject to certain exceptions.
  • Right to Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
  • Right to Restriction of Processing: You have the right to restrict our processing of your personal information in certain circumstances.
  • Right to Object: You have the right to object to our processing of your personal information for direct marketing purposes.

To exercise these rights, please contact us at support@trendowin.com. We will respond to your request within the timeframes required by applicable law.

6. Cookies Policy – Our Cookie Jar

We use cookies and similar technologies to collect information about your browsing activity on our website. Cookies are small text files that are stored on your device. We use cookies for the following purposes:

  • Essential Cookies: These cookies are necessary for the functioning of our website. They allow you to browse our website, add items to your cart, and make purchases.
  • Analytics Cookies: These cookies allow us to analyze how you use our website and improve its performance. We use tools like Google Analytics for this purpose.

7. Third-Party Services – Partners We Trust

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of these websites and services before providing them with your personal information. We carefully select our partners but cannot guarantee their privacy practices.

8. International Transfers – Global Reach

Your personal information may be transferred to and processed in countries outside of your country of residence. These countries may have data protection laws that are different from the laws of your country. We will take steps to ensure that your personal information is protected in accordance with this Privacy Policy and applicable law. We use Standard Contractual Clauses (SCCs) where appropriate to ensure adequate safeguards for international data transfers.

9. Updates to Policy – Keeping You Informed

We may update this Privacy Policy from time to time. We will post any changes on our website and notify you of any material changes. Please check this page periodically for updates. We want you to always be aware of our data handling practices.

10. Contact Information – We’re Here to Help

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us: