Silonn Electric Fireplace Heater – App & Remote Control

Trendowin LLC: Our Promise to You – Easy Returns & Exchanges! 

At Trendowin, we want you to absolutely love your electric fireplace! We’re so confident you’ll be delighted with your purchase that we offer a hassle-free 30-day return policy with FREE return shipping! Your satisfaction is our top priority. If for any reason you’re not completely happy, we’re here to make it right. Think of it as our “Cozy Comfort Guarantee.”

1. Return Policy Overview: Your Peace of Mind

We understand that sometimes things don’t work out. That’s why we’ve made our return policy as simple and straightforward as possible:

• 30-Day Window: You have a full 30 days from the date of delivery to decide if your Trendowin electric fireplace is the perfect fit for your home.
• FREE Returns: We’ll cover the cost of return shipping! No hidden fees, no surprises.
• Quick Refunds: We process refunds quickly, so you won’t be waiting long to get your money back.
• Easy Exchanges: Need a different style or color? We make exchanges a breeze.

2. What Can Be Returned? (The Fine Print, Made Easy)

We want to be transparent about what can be returned. Generally, we accept returns on items that meet the following conditions:

• In Original Condition: The item must be returned in its original packaging with all included accessories, manuals, and components.
• Unused: The electric fireplace should be unused and free from any signs of wear and tear. A quick test run is fine, but please don’t use it extensively.
• Securely Packaged: Please repack the item carefully to prevent damage during shipping. Use the original packaging if possible.

3. Return Process: Simple Steps to Return Your Item

Returning your electric fireplace is easy! Just follow these simple steps:

1. Contact Us: Email us at support@trendowin.com or call us at +1 (801) 566-0666 (9 AM – 6 PM EST, Monday-Friday) to initiate your return. Please provide your order number and the reason for your return.
2. Receive Your Free Return Label: We’ll email you a prepaid return shipping label.
3. Pack Your Item: Carefully pack the item in its original packaging (if possible) or a sturdy box.
4. Attach the Label: Affix the prepaid return shipping label to the outside of the package.
5. Drop Off Your Package: Take the package to the designated shipping carrier (e.g., FedEx, UPS).

4. Refund Methods and Timeframes: Getting Your Money Back

Once we receive your returned item and verify that it meets our return conditions, we’ll process your refund promptly.

• Refund Method: Your refund will be issued to the original payment method used for the purchase.
• Processing Time: Please allow 7 business days for the refund to appear in your account. We’ll send you an email notification once the refund has been processed.

5. Exchange Policy: Find Your Perfect Match!

Want to exchange your electric fireplace for a different style, color, or size? No problem! Here’s how:

1. Contact Us: Email us at support@trendowin.com or call us at +1 (801) 566-0666 to let us know you’d like to make an exchange. Please specify the item you’re returning and the item you’d like to receive in exchange.
2. Return Your Item: Follow the return process outlined above to return the original item.
3. New Item Shipped: Once we receive your returned item, we’ll ship out the new item you requested (subject to availability). You’ll receive a shipping confirmation email with tracking information.

We’re happy to help you find the perfect electric fireplace for your home! 

6. Return Shipping: It’s On Us!

That’s right – return shipping is FREE! We’ll provide you with a prepaid return shipping label to make the process as convenient as possible. Just print the label, attach it to your package, and drop it off at the designated shipping carrier.

7. Damaged or Defective Items: We’ve Got You Covered

If you receive a damaged or defective item, please contact us immediately at support@trendowin.com or+1 (801) 566-0666. We’ll work with you to resolve the issue as quickly as possible. This may involve a replacement, repair, or full refund.

Please provide photos of the damage or defect to help us expedite the process.

8. Non-Returnable Items: A Few Exceptions

While we strive to accommodate all returns, there are a few exceptions:

• Customized Items: Items that have been customized or personalized cannot be returned.
• Items Damaged by Misuse: Items that have been damaged due to misuse, negligence, or improper installation are not eligible for return.

9. International Returns (Currently Not Available)

At this time, we only accept returns from customers within the United States. We apologize for any inconvenience this may cause.

10. Contact Information for Return Questions: We’re Here to Help!

If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact us:

• Business: Trendowin LLC
• Phone: +1 (801) 566-0666
• Email: support@trendowin.com
• Address: 9192 S 300 W #1, Sandy, UTAH 84070, United States
• Hours: Monday-Friday 9 AM to 6 PM EST